I got to learn a lot from him and his practices over those times. And it was about all that time where, because I was pre-med, pre-dent at Ball State, all of my friends who were pre-med as well were getting into dental school and medical school. And I remember them because I was the, quote, nerd of the group, you could say.My friends had no clue what I was doing at Apple. But at the same time, they would show me their software. And I remember looking at the software and thinking, oh man, you guys gotta update. This looks like it was built in the '90s, and it was, and it was brand new mexico phone number search And it's one of those things where if you look at any electronic health record now, I don't care whether it's the best of the best in EPIC or the oldest of the oldest in the retail healthcare space. They all look the same. They're all terrible, every single one of them. And still to this day, they're all terrible. And it makes sense because if you change, make a drastic change on any one of those electronic health records, it's not like Snapchat changing their UI overnight, where, okay, I gotta find a different way to swipe and get my lens for my photo, and you want to figure that out. People actually die, right?
I would miss a latex allergy or a penicillin allergy, or I would miss a pre-existing condition if I shifted that around and automated it. Even though it might end up being better, legacy users are not used to that. So what happens is, is they will either complain, and it will be reverted back, or it has to be super small, incremental changes or gigantic changes. So what happens is there's a lot of good electronic health records out there that actually take workflows into consideration. But now I walk up to a practice and go, hey, do me a favor and change your electronic health record. People will quit. Doctors retire because of this, where they go, "I'm good. I don't wanna learn any of this ever again. I already hate my existing one. Paper's way better. I'm done. I'm out." So you're left with having to find something in between, and I didn't know any of that, by the way, going in. I just thought that we could fix it with a better electronic health record. I decided to go to dental school because I noticed that, so my dad's a golf pro. My mom's a nurse. But I noticed it whenever my dad was out at the golf course, all of the dentists were there on Wednesdays taking the full day off and half day on Fridays. And I'm like, this is the profession for me 'cause all the MDs are working 24-7 and on the weekends. I don't wanna be that person.
So, anyway, decided to go to dental school, realized very quickly that we don't learn any business at all. I had 11 years of school, and the only business class I ever had was economics at Ball State University. And that really didn't take too much back then. So that's scary because all of us go on to literally start million-dollar businesses. It's the only place where you can actually have no clue about business and start a million dollar business on accident, right? Anywhere else, if you do something like that, like a coffee shop, your world falls apart, right? You go out of business like a light, not a doctor. People are always hurting. So that's something we have, but there's so many inefficiencies in between that maybe a $1 million practice could be a two or a three, even a four. Who knows what happens there. But at the same time, you're not going to teach them business.
So he really applied
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