
I would miss a latex allergy or a penicillin allergy, or I would miss a pre-existing condition if I shifted that around and automated it. Even though it might end up being better, legacy users are not used to that. So what happens is, is they will either complain, and it will be reverted back, or it has to be super small, incremental changes or gigantic changes. So what happens is there's a lot of good electronic health records out there that actually take workflows into consideration. But now I walk up to a practice and go, hey, do me a favor and change your electronic health record. People will quit. Doctors retire because of this, where they go, "I'm good. I don't wanna learn any of this ever again. I already hate my existing one. Paper's way better. I'm done. I'm out." So you're left with having to find something in between, and I didn't know any of that, by the way, going in. I just thought that we could fix it with a better electronic health record. I decided to go to dental school because I noticed that, so my dad's a golf pro. My mom's a nurse. But I noticed it whenever my dad was out at the golf course, all of the dentists were there on Wednesdays taking the full day off and half day on Fridays. And I'm like, this is the profession for me 'cause all the MDs are working 24-7 and on the weekends. I don't wanna be that person.
So, anyway, decided to go to dental school, realized very quickly that we don't learn any business at all. I had 11 years of school, and the only business class I ever had was economics at Ball State University. And that really didn't take too much back then. So that's scary because all of us go on to literally start million-dollar businesses. It's the only place where you can actually have no clue about business and start a million dollar business on accident, right? Anywhere else, if you do something like that, like a coffee shop, your world falls apart, right? You go out of business like a light, not a doctor. People are always hurting. So that's something we have, but there's so many inefficiencies in between that maybe a $1 million practice could be a two or a three, even a four. Who knows what happens there. But at the same time, you're not going to teach them business.