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The article also states that it is “the ability to preserve the relationship with the debtor ” that is becoming increasingly important. Such an objective can only be achieved by fully exploiting all the tools available and making the most of the most advanced skills (technological, relational, communicative). According to Vovk, in fact, it is through investment in digital that the quality of service can be improved. As Cristian Bertilaccio, Vice President of UNIREC, states, “the adoption of high standards of quality and compliance, IT security and protection of information assets, the implementation of control processes on multiple levels, also represent essential requirements to which all the actors in the supply chain are called upon to provide answers.”

Sending a reminder is the central moment in the debt collection argentina phone data process ( dunning ). The reminder must have some essential elements:

the title (the source of the right claimed by the creditor, for example the contract or estimate signed between the parties, the reference to the outstanding invoice, etc.);
the exact amount to be paid;
the deadline by which payment is requested;
the indication that the creditor, in the event of further non-payment, may take legal action.
The reminder can also be sent by the creditor himself without resorting to a law firm, possibly deciding to avail of specialist advice if the debtor continues to be in arrears .