Dental clinics improve competitiveness: use text messages from appointment reminders to after-treatment care

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In Taiwan, competition in the medical industry is fierce, especially among “dental clinics”. According to statistics from the Ministry of Health and Welfare , there are nearly 7,000 dental clinics in Taiwan, a number close to that of 7-11 supermarkets, accounting for about 30% of all medical clinics. In such a red ocean market, how new dental clinics that are newly established or have not yet gained popularity have to stand out and attract and retain patients has become a major issue in clinic management.




"Dental clinic" services are becoming more detailed and customized
With the increasing awareness of oral health, modern consumers’ requirements for dental services are no longer just about treating diseases. They care more about the comfort of the treatment process, the clinic environment, and the communication style of the medical staff. The traditional "treating the sick" model can no longer satisfy patients, and has been replaced by a more detailed and customized service model. Dental offices should provide professional and tailored services based on each patient’s needs, from teeth whitening to anti-allergy care and even addressing psychological needs, so patients feel valued.



SMS marketing improves customer interaction and loyalty

As medical services gradually become more refined, how to establish long-term interactions with patients has become particularly important. Here, SMS marketing becomes an effective tool. SMS uk whatsapp phone number marketing has the advantage of immediacy and personalization, allowing clinics to maintain interactions with patients at any time. Whether it is reminding appointment times, providing precautions after treatment, or promoting health care concepts, it can achieve good results.



Application of SMS Marketing in Dental Clinics

Appointment reminder: Clinics can send reminders via text messages the day before or the morning of the patient's appointment to ensure that patients remember to see the doctor and reduce the no-show rate.
Post-diagnosis care: After the patient completes treatment, the clinic can send text messages to remind them of precautions after treatment, or to care about the patient's recovery to improve service quality and satisfaction.
Health education promotion: Clinics can regularly send dental health promotions through text messages to let patients feel the clinic's care and increase emotional connection.