Do you know how to provide software training to your customers? Learn now!
Posted: Mon Dec 23, 2024 8:58 am
Efficient software training is very important to obtain better results during implementation and to make it easier for customers to use its features. This means customers are more satisfied with the investment made in the tool and also less work with providing support in the case of the reseller company.
Quality training involves several factors, such as the level of knowledge that the sales team has about the product and the quality of the materials and information provided to customers. Therefore, the dealership must be properly prepared to offer it appropriately.
Want to know how to provide good software training to your company's customers and why it's important? Read on!
What are the most important features in a software?
Choosing quality software for resale is the best way to facilitate the implementation and training process for customers. Resellers will have greater ease in understanding how the system works, will be able to solve problems independently and, if necessary, count on support from the supplier company.
Therefore, it is important to choose systems that are complete and that meet all the needs of customers through their functionalities. In the case of management systems, it is possible to find generalist or specialized options for different types of business . However, all of them must have a series of essential functionalities.
Some of the main ones are:
inventory control;
product and customer registration;
sales execution;
report generation;
issuing of notes;
tax management.
Furthermore, to choose a good management software for resale and facilitate the training process, it is necessary to pay attention to several factors such as cost-benefit, user-friendly interface, stability and reliability of the product . Any problem can lead to numerous support requests — which are difficult to manage — and end up leaving customers impatient due to the delay in service .
How important is software training?
Software training is one of the most important steps in worldwide mobile number database successfully implementing a software system and keeping your business running efficiently. One of the main reasons for this is that when customers are well trained to get the most out of the system, the number of support requests decreases considerably — which makes the reseller’s job easier.
Furthermore, management software with a large number of features can be complex to use until customers understand each one of them. Therefore, the reseller needs to be prepared to teach the customer how to use the system and carry out their day-to-day operations.
Many companies do not take this need into account, which means that offering good training and support becomes a competitive advantage to stand out in the market.
To improve the resale process , the company providing the management software must not only provide a quality product, but also provide initial training for the reseller. By knowing in depth how the product works and what its main strengths are, it becomes easier to attract new customers and provide efficient after-sales service.
discover-the-ideal-software-for-providing-software-training
How to do software training?
Each reseller profile works differently, so there is no training protocol that must be followed by all of them. However, ideally, all resellers should first undergo brief training with the supplier company to learn how to train and serve their customers, as well as implement the system.
Software training can be done in person or remotely, depending on the way of working and the particularities of each reseller — such as the number of people that make up the team.
See below how to do each of them.
In-person training
In face-to-face training, the reseller sends team members to the client's company to teach users how to use the basic features of the management software . Some companies choose to implement the software in person and then end up distancing themselves from the client, but it is important to maintain closer contact after the sale as well.
The costs of this training can be higher, due to the need for a slightly larger team and the costs of travel for professionals. In addition, it is not always possible to present each of the features in detail, which can generate future doubts for customers. For this reason, in-person training becomes more appropriate when offered in conjunction with remote training.
Remote training
Remote software training — via video conferences or explanatory videos — is one of the most recommended methods, as it is less expensive and generates greater convenience and time optimization, both for the reseller and the customer. In addition to training, the company can solve other possible problems remotely and visit the customer only in more specific cases.
To further help users understand how the system works, the company can make online materials available for them to consult whenever they have questions about its use. These materials — such as videos and system manuals — can be provided at no additional cost by the company providing the software, so that the reseller can pass them on to their own customers.
One of the most widely used resources in remote training is the production of videos using programs with screen capture capabilities. This allows the instructor to demonstrate the use of each feature by exploring the program's interface and explaining them in a practical way to users, in a very intuitive manner.
In addition, conferences can be held in real time, which makes it easier to resolve queries and maintain closer monitoring with each client. The system manuals complement this learning, as they can be accessed at any time via the internet.
As you have seen, providing proper software training helps the customer to make better use of the system purchased and also helps the company itself to operate more efficiently. Therefore, when choosing software for resale, it is necessary to choose partners that provide support and training so that resellers can offer good training and actually solve customers' problems.
Quality training involves several factors, such as the level of knowledge that the sales team has about the product and the quality of the materials and information provided to customers. Therefore, the dealership must be properly prepared to offer it appropriately.
Want to know how to provide good software training to your company's customers and why it's important? Read on!
What are the most important features in a software?
Choosing quality software for resale is the best way to facilitate the implementation and training process for customers. Resellers will have greater ease in understanding how the system works, will be able to solve problems independently and, if necessary, count on support from the supplier company.
Therefore, it is important to choose systems that are complete and that meet all the needs of customers through their functionalities. In the case of management systems, it is possible to find generalist or specialized options for different types of business . However, all of them must have a series of essential functionalities.
Some of the main ones are:
inventory control;
product and customer registration;
sales execution;
report generation;
issuing of notes;
tax management.
Furthermore, to choose a good management software for resale and facilitate the training process, it is necessary to pay attention to several factors such as cost-benefit, user-friendly interface, stability and reliability of the product . Any problem can lead to numerous support requests — which are difficult to manage — and end up leaving customers impatient due to the delay in service .
How important is software training?
Software training is one of the most important steps in worldwide mobile number database successfully implementing a software system and keeping your business running efficiently. One of the main reasons for this is that when customers are well trained to get the most out of the system, the number of support requests decreases considerably — which makes the reseller’s job easier.
Furthermore, management software with a large number of features can be complex to use until customers understand each one of them. Therefore, the reseller needs to be prepared to teach the customer how to use the system and carry out their day-to-day operations.
Many companies do not take this need into account, which means that offering good training and support becomes a competitive advantage to stand out in the market.
To improve the resale process , the company providing the management software must not only provide a quality product, but also provide initial training for the reseller. By knowing in depth how the product works and what its main strengths are, it becomes easier to attract new customers and provide efficient after-sales service.
discover-the-ideal-software-for-providing-software-training
How to do software training?
Each reseller profile works differently, so there is no training protocol that must be followed by all of them. However, ideally, all resellers should first undergo brief training with the supplier company to learn how to train and serve their customers, as well as implement the system.
Software training can be done in person or remotely, depending on the way of working and the particularities of each reseller — such as the number of people that make up the team.
See below how to do each of them.
In-person training
In face-to-face training, the reseller sends team members to the client's company to teach users how to use the basic features of the management software . Some companies choose to implement the software in person and then end up distancing themselves from the client, but it is important to maintain closer contact after the sale as well.
The costs of this training can be higher, due to the need for a slightly larger team and the costs of travel for professionals. In addition, it is not always possible to present each of the features in detail, which can generate future doubts for customers. For this reason, in-person training becomes more appropriate when offered in conjunction with remote training.
Remote training
Remote software training — via video conferences or explanatory videos — is one of the most recommended methods, as it is less expensive and generates greater convenience and time optimization, both for the reseller and the customer. In addition to training, the company can solve other possible problems remotely and visit the customer only in more specific cases.
To further help users understand how the system works, the company can make online materials available for them to consult whenever they have questions about its use. These materials — such as videos and system manuals — can be provided at no additional cost by the company providing the software, so that the reseller can pass them on to their own customers.
One of the most widely used resources in remote training is the production of videos using programs with screen capture capabilities. This allows the instructor to demonstrate the use of each feature by exploring the program's interface and explaining them in a practical way to users, in a very intuitive manner.
In addition, conferences can be held in real time, which makes it easier to resolve queries and maintain closer monitoring with each client. The system manuals complement this learning, as they can be accessed at any time via the internet.
As you have seen, providing proper software training helps the customer to make better use of the system purchased and also helps the company itself to operate more efficiently. Therefore, when choosing software for resale, it is necessary to choose partners that provide support and training so that resellers can offer good training and actually solve customers' problems.