How to charge a customer? Learn how to reduce defaults!
Posted: Mon Dec 23, 2024 8:56 am
One of the biggest challenges facing is reducing its debts, whether due to economic crises or poor financial organization. As a result, are constantly looking for ways to avoid losses.
With the increase in defaults in the country, losses and loss of financial control are increasing for several organizations, which need to deal efficiently with customer collections and prepare to achieve the desired results.
However, collecting arrears is not an easy task, since the manager wants to avoid losses and the defaulting consumer needs to pay his debt without suffering from high interest rates.
Therefore, this article aims to instruct you on the best way to who owns this number south africa collect payments from customers, without damaging the established relationship. Read on!
What are the rules governing the collection of debts from defaulting customers?
One of the main and most delicate processes of an institution is collection. Establishing a good collection rules program is vital for effective management and commitment to the company's development. Since it is not easy to carry out, seeking information when establishing a good strategy is essential.
Collecting debts is essential, but this procedure must not exceed the limits established by law and must not cause a violation of privacy, moral damages, or any type of embarrassment to the customer. In this sense, aligning the Consumer Protection Code (CDC) with the adoption of specific practices that cover debt collections facilitates business action.
Discover the best ways to charge without exposing the consumer.
Offer a discount for cash payment
In times of economic crisis and reduced purchasing power, consumers still maintain some consumption habits. Thus, the entrepreneur can provide benefits to the customer by offering a discount based on the most advantageous payment method for the business.
The entrepreneur can offer advantages to the consumer as provided for by law, granting discounts for cash payments, creating room for savings and avoiding default.
Facilitate payment and be ready to make a deal
One of the advantages of Brazilians is their ability to establish agreements. Therefore, to reduce the number of customers who fail to pay, it is necessary to have a team capable of negotiating, making agreements and offering ways to settle debts.
By trusting the customer, through an agreement, the company promotes new future purchases and strengthens the existing relationship.
Strengthen customer relationships
One of the main points is to talk to the customer not only when it is time to collect payment. Building a good relationship to promote loyalty is essential. Contact should be ongoing, starting with negotiations and continuing through to after-sales, to strengthen the bonds between the consumer and the entrepreneur.
Pay attention to billing days and times
Another point is to only charge on weekdays and during business hours. Common practice permitted by law is to call the customer's work, however, it is worth remembering that this action is only permitted if the business phone number is provided by the consumer during registration.
Be nice and friendly
Collection is essential, but you need to know how to do it. Customers in debt should be approached with the same politeness, cordiality, discretion and friendliness used at the time of purchase. Using a friendly, approachable and friendly tone of voice reduces tension and favors the transaction.
With the increase in defaults in the country, losses and loss of financial control are increasing for several organizations, which need to deal efficiently with customer collections and prepare to achieve the desired results.
However, collecting arrears is not an easy task, since the manager wants to avoid losses and the defaulting consumer needs to pay his debt without suffering from high interest rates.
Therefore, this article aims to instruct you on the best way to who owns this number south africa collect payments from customers, without damaging the established relationship. Read on!
What are the rules governing the collection of debts from defaulting customers?
One of the main and most delicate processes of an institution is collection. Establishing a good collection rules program is vital for effective management and commitment to the company's development. Since it is not easy to carry out, seeking information when establishing a good strategy is essential.
Collecting debts is essential, but this procedure must not exceed the limits established by law and must not cause a violation of privacy, moral damages, or any type of embarrassment to the customer. In this sense, aligning the Consumer Protection Code (CDC) with the adoption of specific practices that cover debt collections facilitates business action.
Discover the best ways to charge without exposing the consumer.
Offer a discount for cash payment
In times of economic crisis and reduced purchasing power, consumers still maintain some consumption habits. Thus, the entrepreneur can provide benefits to the customer by offering a discount based on the most advantageous payment method for the business.
The entrepreneur can offer advantages to the consumer as provided for by law, granting discounts for cash payments, creating room for savings and avoiding default.
Facilitate payment and be ready to make a deal
One of the advantages of Brazilians is their ability to establish agreements. Therefore, to reduce the number of customers who fail to pay, it is necessary to have a team capable of negotiating, making agreements and offering ways to settle debts.
By trusting the customer, through an agreement, the company promotes new future purchases and strengthens the existing relationship.
Strengthen customer relationships
One of the main points is to talk to the customer not only when it is time to collect payment. Building a good relationship to promote loyalty is essential. Contact should be ongoing, starting with negotiations and continuing through to after-sales, to strengthen the bonds between the consumer and the entrepreneur.
Pay attention to billing days and times
Another point is to only charge on weekdays and during business hours. Common practice permitted by law is to call the customer's work, however, it is worth remembering that this action is only permitted if the business phone number is provided by the consumer during registration.
Be nice and friendly
Collection is essential, but you need to know how to do it. Customers in debt should be approached with the same politeness, cordiality, discretion and friendliness used at the time of purchase. Using a friendly, approachable and friendly tone of voice reduces tension and favors the transaction.