Send messages across multiple channels: reach users where they prefer

[nrumohammadx1]

Not only does effective KYC protect companies (and users) from the risk of fraud, it also allows for a complete view of the customers themselves. By leveraging profile history and collecting behavioral data through a dedicated platform (Customer Data Platform), companies can customize their onboarding processes to increasingly meet the needs of individual users.

That’s why, to implement an excellent onboarding process, you need to focus on the systems for collecting, selecting, storing, and interpreting data.

The early stages of the relationship with new customers provide essential germany whatsapp resource information to immediately build an accurate knowledge base of your users. Having correct and relevant information about the customer will make it easier to improve the customer experience right from the onboarding process. The issue is closely connected to the need to communicate, right from the start, on multiple channels : by taking advantage of what has been learned about customer consumption habits and preferences, companies will be able to contact them, depending on their actual availability, via app, mobile phone, SMS, email, wherever they prefer and will be able to select and send only the content that can actually interest them, in the formats best suited to capture their attention.

A standardized solution to reduce pressure on customer service
By digitizing the onboarding process, utilities have a standardized solution for sharing customer data. Having a consistent repository accessible to different departments increases the efficiency of the company's CRM in the long term. The onboarding process becomes more refined as the information assets become larger and more complex. Knowing your interlocutors better inevitably reduces friction because it provides formidable support for customer care :