Customers’ opinions always matter and what could be better than conducting online surveys? These are important and powerful tools for businesses as they analyze the business’ performance and recognize opportunities for improvement.
That’s what the Zoho Survey is all about. It is an online application that allows businesses to create and manage surveys for their business. You can quickly draw insights from the results you have gotten from your customers and make the best out of your business by optimizing customer satisfaction, improving sales, and perfecting your product offerings.
This blog will guide you through the key features and benefits of Zoho Survey and how to create a survey to provide the best product, services, and customer experience.
Here are some examples of surveys that businesses usually conduct:
Key features of the Zoho Survey
Easily Create Personalized Surveys
Zoho Survey has an easy interface that allows you to create new surveys with only a few clicks. With its drag-and-drop question features, you can deploy surveys quickly with 200+ templates and customizable themes. Create surveys that reflect your brand’s identity and have a good conversation with your customers.
Integrate with Zoho and Other Apps
You can integrate Zoho Survey with multiple applications to make your survey more interesting.
Zoho Survey with Zoho CRM: Integrate Zoho Survey with Zoho CRM to get insights into what makes your customer happy and helps in improving your products or services which eventually helps in your business growth.
You can use Zoho Survey to collect customer information and add benefits of reaching overseas chinese consumers in europe it to your customer database with Zoho CRM.
Zoho Survey with Webhooks: This integration expands the possibilities with Zoho Survey, allowing you to perform actions within third-party platforms based on the feedback you receive from Zoho Survey.
Zoho Survey with Zoho Campaigns: With Zoho Survey and Zoho Campaign integration, you can email your surveys easily. You can create email campaigns, manage mailing lists, send emails in your audience’s native language, and analyze your campaigns using Zoho Campaigns.
Wider Audience Reach
Get collective response from a wider audience for more data with Zoho Survey into your business. You can even collect survey responses in an offline mode and then upload them manually or automatically when you are back online.