Thus maintaina successful telemarketing service the importance of staff and customers due to its peculiar . Characteristics the productivity of call centers depends to a large extent on its staff and . Its abilities to carry out its work it is important to focus the companys resources . On the training and wellbeing of employees to ensure that they are more efficient and . Can form part of an adequate work environment with this what is sought is that . of customers to ensure .
That they are satisfied with the they have the ability to quickly reatment bc data india received and contribute to generating brand value ultimately . Profitability is nothing more than the result of a formula that includes low costs high . Productivity and high satisfaction both of employees and customers so the objective must be to . Refine each of these factors always keeping in mind the three most important variables for . Call centers response time resolution of the first call from the customer and the satisfaction . Of the latter after the conversation and the hypothetical closing of the sale aspects to .
Take into account to find the ideal balance point for all the above organizing and . Strengthening a call center is not a simple task but the process can be simplified . If we take into account the following 5 parameters that we consider to be key . A pillar of the company must be its organization it is essential to have clear . Ideas establish hierarchies and carry out an appropriate distribution of tasks and we must not . Disregard the contribution that ivr interactive voice response systems can make because they offer an .