Do you use WhatsApp as a means of communication or sales in your delivery service? If the answer is yes, then this article was made for you!
The messaging app has become very famous in Brazil, and it is increasingly used not only in everyday life, to talk to friends and family, but also by many companies as a point of sale and as a means of interacting with customers.
In delivery services, this is a very common reality. Many establishments have one or more WhatsApp contacts where customers can communicate, receive information about opening hours, weekly promotions and a direct link to the digital menu, where they can place an order.
In this context, more and more business owners who use WhatsApp as a sales tool are looking for WhatsApp Automations for delivery. These are tools that will help you make your service more efficient, faster and automatic.
In this article, we’ll talk about the main automations and how they can help you sell more. Stay tuned to the end to learn some tips on how to make the most of these automations.
Index
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Name
Name
Enterprise
Enterprise
E-mail
E-mail
Telephone
Telephone
Monthly billing
I don't know
Number of orders per day
I have no orders yet
How WhatsApp Automations for Delivery Can Help Increase Sales
Centralize and automate your delivery service, managing all your orders with Cardápio Web
WhatsApp Automations from Cardápio Web
Chatbot Configuration:
Make custom shots:
Reactivate customers
Ask for feedback:
Analysis of results:
Use a good digital menu:
CONCLUSION
How WhatsApp Automations for Delivery Can Help Increase Sales
The decision to use WhatsApp as a communication and sales nigeria phone number data platform, in addition to being a trend among the most diverse types of businesses, is also a strategic choice, since the fact that many people use the application on a daily basis makes sales easier through delivery.
This is because, instead of having to download a specific app to order delivery, or even make a call when they want to buy something, the customer only needs to send a message via WhatsApp, an app they already have and use constantly.
And there's more: besides being a more accessible way to sell, WhatsApp is a direct line of communication with customers . With it, you don't have to wait for customers to contact you; you can reach your customers by sending messages, encouraging them to place a new order, promoting menu items and even sending discount coupons or special promotions.
However, there are some challenges that a delivery service owner may face when using WhatsApp as their main sales channel. The most prominent among these challenges is the difficulty of managing all the services.
Without message management, especially during peak times, you may end up taking longer to respond, leaving a customer without assistance and even making mistakes when registering orders.
The worst part is that all of these issues lead to great dissatisfaction among customers. Many of them may not buy from you again or may even cancel their order before completing the service.
In many cases, the solution that delivery service owners find in these situations is to hire more attendants to meet demand. This may even alleviate the problem initially, but it requires a greater investment, since it is necessary to pay for each attendant, in addition to the time spent training and investing in work tools, such as a customer service cell phone. Even then, it is not possible to guarantee that there will be no errors in registering orders or delays in the service.
This is when WhatsApp Automations for delivery come into play!
WhatsApp Automations from Cardápio Web
In simple terms, WhatsApp Automations are a set of tools that can be used to automate your customer service through the app . This way, you can ensure more effective customer service, as well as keep your customer base engaged, increasing sales opportunities.
At Cardápio Web, WhatsApp automations are divided into four functionalities: Cardapinho, our chatbot with artificial intelligence, the message trigger, WhatsApp filters and scheduling of messages. They were designed to solve all customer service problems via WhatsApp and, in addition, to increase sales.
Take a look at how each of these tools works:
Cardapinho (Chatbot): This is our WhatsApp bot that responds to messages received on your delivery service's WhatsApp. When you first use it, you configure the messages it will send, indicate operating hours and even whether you will provide the option of an attendant, if the customer prefers. And that's it, after that it will carry out the service, eliminating waiting lines and not leaving customers without answers.
WhatsApp automations for deliveryWhatsApp Automations from Cardápio Web
Mass trigger: This is a tool that sends messages to your customer base. Simply choose what type of communication you want to send, who will receive the messages, and the trigger automatically sends all the messages. This way, you can reach the customer and offer your products, without having to wait for them to come to you.