The world is changing. It doesn't work the way it used to.

[AsaduzzamanFoysal]

Standards and norms change along with technology. 30 years ago, salespeople were evaluated only by the number of completed transactions - there were simply no technological tools to control them. Then systems for recording and subsequent listening to calls appeared, and it became the norm to listen to 10% of calls manually selectively.

Today, innovations lead to new standards: it is becoming the taiwan mobile database norm to control 100% of calls using neural networks
Historically, those who implement changes in business as quickly as possible win over those who hesitate and do not trust “all this new stuff”.

Large companies have long been taking advantage of Data Science and making decisions based on data. Yes, it costs them a lot of money, but such large players prefer to test new technology first, even if they miss, the cost of a mistake on the pilot will be incomparably less than from losing market positions.

Today, this approach is already available to companies of any size and costs no more than the salary of one quality control manager.