Bitrix24
This CRM is designed to meet all the needs of your business. You list of phone numbers philippines can have unlimited customer records and unlimited users 100% free.
Automate manual tasks with Bitrix24 CRM process
With increasing competition, customer acquisition is a challenge for hotels. To get more leads, they need to capture the details of all their potential customers across multiple channels. Birtix24 CRM process automatically captures hotel booking enquiries from live chat, email, and web forms. You don’t have to waste time and effort to manually set up or initiate things like notifications, reminders, marketing campaigns, and recurring tasks.
Customer database , impress your customers by knowing their room preferences, build trust by considering their habits and addressing their complaints, communicate with them during their stay to make them feel welcome. Knowing your customers is the key to gaining their trust. Understanding your customers’ needs to improve their experience will help you gain their loyalty. Provides a 360-degree view of your guest information, including their interactions on your website, conversation history, and sales activities performed by your representatives.
Task management, reporting, and HR tools to manage customer relationships, manage your managers and employees, and assign tasks. Evaluate performance with checklists, activity reports, Gantt charts, and Kanban boards.
Provides the context needed to have relevant conversations from the CRM.
Call via extension
Create personalized email templates and send mass emails from your CRM.
Get real-time email alerts on email opens and clicks.
Have personalized conversations with your customers
Managing your customers isn’t enough to keep them at the center of your business. You also need to identify who your most valuable customers are and nurture those relationships. A key value proposition for the hospitality industry is converting one-time customers into repeat customers. Keep customers engaged with you with effective, personalized communication to increase customer retention. Send welcome emails to new guests, discount emails for a guest’s birthday, or SMS for anniversaries. Customize a series of emails for potential customers and convert potential customers into customers.
Quick solutions to your customers' problems
Customers get frustrated because they have to repeat their issues to multiple representatives. Hotel CRM easily solves this problem by integrating with customer support software. Your sales teams can respond to guests’ questions as quickly as possible.
Bitrix24 offers tools and solutions for the needs of businesses, institutions and organizations of all sizes and sectors. Bitrix24 offers solutions suitable for the business processes of every business that wants to have a presence in the digital world and increase customer interactions.