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In the financial services sector, enabling digital payments and adopting multi-channel approaches are two of the trends that have determined an exponential growth in the number of transactions, a growth that in turn has produced two important consequences: the increase in online and offline sales ...

Accessibility (in time) and proximity (in space) are two strategic factors that must absolutely be taken into consideration if you want to improve the customer experience in the banking sector and consequently increase loyalty.

Making services accessible means developing the ability to reach ...

If you have Marketing Automation software , the profiling phase begins at this point. Depending on the pages you visit on the site and the products you view, the software assigns interest tags to the visitor profile . For example, a visitor looking at an accident insurance policy will be assigned ...

The volume of online transactions of the GDO carried out in our country is recording new records but Italy continues to lag behind other European markets. This is the picture that emerges from the survey conducted by dataminers as part of a monitoring project on the sector. Very interesting is the ...

As we have already mentioned, it is first of all a matter of embracing a holistic vision: debt collection is not a sectoral issue, but can and must concern the entire chain that goes from the marketing and Customer Service departments to the sales ones. In short, it is necessary to take into account ...

While the ease of purchase and the speed and security of transactions are an essential premise for establishing contact, they are not enough to carve out a dedicated and somewhat “exclusive” space for the company in which to establish a relationship with the individual customer that is destined to ...

Technically, eIDAS is referred to as Regulation (EU) No. 910/2014. The latest proposals to amend and update the regulation date back to 3 June 2021 ; we are still awaiting approval of these proposals, which are however already available for consultation in draft form. Naturally, moving in advance on ...

There are many factors behind this trend: the aftermath of the emergency period triggered by the Covid-19 pandemic and the instability of the current market situation and international politics, first and foremost.

This is certainly not the place to thoroughly examine all these factors. But when ...

At this stage, the product line specifically designed by Doxee for dematerialization takes on strategic importance. This is the Doxee Paperless experience , which offers organizations complete coverage of digital processes of a fiscal and documentary nature , allowing for perfect integration with ...

Digital Transformation , which has impacted all production sectors of all industries in a broad and profound way and the insurance sector is no exception, indeed it turns out to be important in this change;
The increase in competition , triggered by a strong trend towards market liberalization ...