Job Database

CRM of Mexico
Customer Relationship Management (CRM) is one of the most widely used software by companies in Mexico to manage sales, improve business processes and customer relationships.

Implementing a sales CRM provides Mexican companies with a centralized system to store, organize and access ...

technical support systems
Help desk systems are the set of tools used to provide assistance to users. They are designed to resolve technical problems related to products or services.

Help desk software is also important for agents to create a structured workflow and provide fast and efficient ...

Omni-Quality Strategy
Omnichannel strategy is about providing your customers with a consistent and seamless experience across multiple communication and sales channels. The goal is to provide an integrated and seamless service to meet consumer needs at all touchpoints.

In other words, omnichannel ...

Business proposal
A business proposal is a document that a company prepares to offer the products or services it wants to sell. It includes features, benefits, prices, delivery times, payment terms, and other relevant information. It also contains information about the company, its experience ...

Customer experience strategy
Designing a customer experience (CX) strategy is critical to your company’s success. In fact, a Gartner study found that 81% of organizations compete based on the quality of the customer experience they provide.

According to Zendesk’s CX Trends Report 2023 , 77% of ...

Customer opinion
Businesses recognize that customer feedback is essential to their market position. In fact, Zendesk’s CX Trends 2023 report revealed that 82% of businesses want to combine service data with customer feedback.

For example, they often ask their buyers how likely they are to recommend ...

When choosing a customer service solution, there are a lot of factors to consider, and let’s face it, the cost of them is high. Freshdesk says you’re saving money on their low licensing costs, which is part of the total cost of ownership, but there are big downsides you should be aware of. Here are ...

Improving the internal customer experience has become essential to foster productivity , job satisfaction and talent retention in companies.

However, the focus on employee well-being should not be a passing fad, but rather a commitment from your company to quality of life beyond the work they do ...

Integration dynamics (GUIDE applicable to remote teams)
Team building dynamics are an important strategy in any leader's arsenal. Through practices that foster collaboration between professionals, it is possible to cultivate a more pleasant and productive organizational culture.

In fact, a recent ...

Training plan
Implementing a training plan in companies is the best option to increase the technical and behavioral skills of employees. According to recent data , 92% of salespeople say that training improved their skills.

Indeed, training plans and programs stimulate the development of skills in ...